Send and receive WhatsApp from the same inbox as email and SMS.
They messaged on Sunday night. Somebody got to it on Tuesday, and by then the only thing they were allowed to send was a form letter.
WhatsApp is the only channel that runs on a clock. Somebody messages you, and for the next day you can say anything you like back, in your own words, as many times as it takes. After that the door closes, and the only thing that can reach them is a message written and approved weeks ago. So a weekend inquiry answered on Tuesday is not a late reply. It is a different kind of reply, a formal one, to someone who wrote to you like a person.
Here the message lands where your team already works, with email and SMS, and gets answered while it is still a conversation.
Reach for it when customers message you rather than email you. An answer on the day is worth more than a polished one. It suits a business where an inquiry turns into a booking. Bookings are taken in the chat, against your live calendar. It runs on its own business number, set up with your connected tools rather than in the planner.
Need more than it doesTell us what the connection has to do and we will wire the rest of it.
A customer writes, and your team sees it with the email and the texts. The reply goes back the same day, in your own words.
They pick a time without leaving WhatsApp, with their details already filled in. It is your real calendar, so the slot is genuinely free.
Pictures and files both ways are kept for a year. Anything worth keeping is saved to that person's records.
One job going through, start to finish, with nobody watching it. The steps are what this connection actually does; the times beside them are illustrative.
You will find it under Settings → WhatsApp. It runs on its own business number, a new one that has never been used on WhatsApp. That number lives here rather than in the WhatsApp Business app. Bookings made in the chat use your standard appointment details and read your live availability.
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Because WhatsApp runs on a clock and the other channels do not. Once a customer messages you, you have a day to write back freely. Answer inside it and you are having a conversation. Leave it, and what you send has to be something approved in advance.
You can still reach them, using a message that was written and approved beforehand. The picker only offers you ones that are ready to go. It suits a reminder or a confirmation. It is the wrong tool for answering a question somebody asked on Sunday.
Yes. Saved replies are yours to write, in your own wording, with nobody else signing them off. They drop into a conversation while the window is open. The fastest answers are also the ones that sound like you.
No, they book in the chat. They choose from the times your calendar has free, with their name and number already in. Two people cannot take the same slot, because it is reading the same calendar your team is.
A phone number of your own that has never been used on WhatsApp, which becomes your business number here. Your customers message that number, and the conversations arrive where the rest of your messages already do.
An hour, watching a lead arrive and a job get scheduled. Then you tell us where it would not fit your work.