When a job is done, a text goes out with a link to your Google review page. If they do not click, it asks again. When a review lands, a reply is written for you.
One customer, start to finish
You mean to ask at the end of the job. Then the phone rings, or the next job is waiting. The customer means to write one tonight, and does not.
The work was good, and nobody searching for you will know. The business down the road with more reviews gets the call.
One unhappy customer writes without being asked. With few reviews around it, it is the one people read.
An unanswered complaint reads like a business that does not care. A calm reply the same day reads like one that does.
Review management means nobody has to remember to ask. The request goes out on its own, at the moment you choose, with the link already in it.
Every review lands in one place. Each one gets a reply drafted in your tone. Read it first, or let it post.
An illustrative customer. You set when it asks and how often.
After an appointment is completed, or whatever marks a job done in your business. By text, email or WhatsApp, and how many times it reminds them.
You pick the tone. Good reviews and bad ones can get different replies. Read each one first, or let them post.
Your Google Business Profile, or another review site that matters in your trade. The link goes in the message, so there is nothing to search for.
Not only the ones who seemed pleased. Google does not allow asking only happy customers, and a steady stream of honest reviews reads as real.
The job is fresh and so is the goodwill. A week later it is a chore.
One tap to your review page. Asking someone to “find us on Google” loses people on the way.
People mean to, then forget. One reminder catches the people who meant to.
No, and you should not want to. Google’s rules do not allow asking only for positive reviews. It asks everyone the same way, which is what Google’s rules want.
Quickly and calmly. Thank them, say what you will do, and offer to sort it out off the page. A reply is drafted in the tone you chose. You read it before it posts, or let replies post on their own.
Only if it breaks Google’s rules, such as a fake review. Report it from your Google Business Profile. A review that is real but unfair stays, so answer it.
Only if you let it. You can read every reply before it posts, or let replies post on their own once you trust the tone.
Yes. Replies are written for Google and Facebook reviews. Requests can point to Google or to another review site you choose.
A Google Business Profile, connected to Income Mavericks, and The Optimiser package. See how the connection works.
It is part of The Optimiser, at $129 a month. AI replies are $0.04 each. Texts and emails are billed per use and itemised on your invoice.
Book a free demo of Income Mavericks. Or sign up now.