Every workspace comes with support built into it — a help panel behind the speech-bubble icon, at any hour. An AI agent picks it up first and a person is there the moment you ask — not a call centre reading a script, but the people who set your system up, with your account and your workflows already in front of them. It is not an add-on and not a tier.
You have bought software before, so you know how this part usually goes: a form, a ticket number, a first reply in two working days, and someone who asks for your account email because the last person did not write it down. The question was never whether support exists. It is whether anyone is there on the Friday afternoon the quotes stop going out.
Onboarding and in-app support are included at every plan, with no ticket limits — anything asked for outside the app is chargeable work.
The ladder goes in one direction and it starts in the app — the chat has your account, your workflows and your history already attached, which is why it resolves things an email thread takes three days to establish.
Anything day to day: a screen behaving oddly, how to build something, a workflow that did not fire, a number that looks wrong.
Some problems are two clicks and a demonstration. Ask in the chat and the same 24/7 support team books you a call rather than a long thread — at no extra cost, provided it is arranged through the app.
For anything that is not urgent, needs files attached, or has to be on record. Email us.
Written guides for the things people ask most, in the same panel as the chat and kept in step with the platform. Also a site you can read outside the app: help.incomemavericks.com.
It is 24 hours because it starts with AI. An AI agent answers immediately at any hour, weekends and public holidays included, and it genuinely resolves most questions. If you would rather not explain yourself to a machine, say so — ask for a human and you get one, any hour, no justifying it. The team is there around the clock behind the agent, not just in office hours.
Support is in the workspace from the first day — any hour, no ticket form, no tier to upgrade to. Ask us to show you the panel.