Issues created in Linear from forms, tickets and pipeline stages.
A client asks for something on a call. It gets paraphrased into a message, then into a ticket, and by the time anyone is deciding what to build next, nobody can say who wanted it or whether anyone else did.
Three clients asked for the same thing this quarter and none of them know it, because each ask arrived somewhere different — a support reply, a call, a form on a Sunday night. By the time it reaches the people who build, it is a paraphrase with the name stripped off.
Connect Linear and the person stays attached to what they asked for. The request lands as a real thing against a real customer, so the team can see who wants it and how many of them there are. When it ships, you still know who to tell.
Reach for this when the people who build never hear the request first-hand. Somebody in between relays it. It suits a product team that decides what to work on by how many customers are waiting.
Need more than it doesTell us what the connection has to do and we will wire the rest of it.
The request is filed against the customer who made it. Not a paraphrase in a ticket with the name removed on the way through.
The same request from four clients is four names on one thing. What to build next stops being a matter of who asked most recently.
When it is done, the customers attached to it are known. The follow-up goes to them instead of into a release note nobody reads.
One job going through, start to finish, with nobody watching it. The steps are what this connection actually does; the times beside them are illustrative.
You will reach for Linear inside the automation, at the step where the request should become an issue.
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Issues, and the comments and files on them. Labels and projects. Linear's own customer records and the requests logged against them. It reads what changes there and writes what happens here. That is the scope.
A form, a reply, a call logged on your side becomes a request in Linear, recorded against that customer. The team sees the ask and who made it in the same place they plan everything else. Nobody is relaying it in a message.
Yes, because each request keeps its customer. Four clients asking for the same thing read as four names on one issue rather than four separate tickets. Priority stops depending on who complained most recently or loudest.
A change in Linear can start something here straight away. The clients attached to that request are known, so they hear that the thing they asked for exists. That is usually the message nobody gets round to sending.
As it arrives. Linear tells us the moment something changes there, and the same is true in reverse. The ask does not wait in a queue for somebody to write it up at the end of the day.
An hour, watching a lead arrive and a job get scheduled. Then you tell us where it would not fit your work.