Jira issues created and updated from CRM triggers.
A client issue goes into the backlog because that is where new things land. The sprint that is running never picks it up, and two weeks later the client asks what happened to the thing they reported.
The client reports something on Wednesday and it is real work, so it becomes an issue. It goes into the backlog, which is where things go to be looked at later, and the sprint that is actually running does not know about it. Two weeks pass. Meanwhile the hours somebody spent fixing it last month are in Jira and not on the invoice.
Connect it and the urgent thing goes into the sprint the team is working now, and the time booked against a job comes back out where it can be billed and reported.
Reach for this when the team plans in sprints. A client request has to compete with planned work, not wait behind it. Hours are tracked against issues. A shared reference between a client and their issues has to be agreed at the start.
Need more than it doesTell us what the connection has to do and we will wire the rest of it.
The issue lands in what the team is doing now. Not at the bottom of a backlog somebody grooms on a Thursday.
Time booked against an issue is recorded where billing and reporting can reach it. Nobody reconstructs a month from memory.
Watchers, comments and linked issues are set as the work is filed. The people who need to see it are on it from the start.
One job going through, start to finish, with nobody watching it. The steps are what this connection actually does; the times beside them are illustrative.
You will reach for Jira inside the automation, at the step where the issue should be raised or read.
Open the setup guide →
Issues and their comments, attachments, watchers and links. Logged work against an issue. Moving an issue into a sprint. And finding an existing issue, project or user before deciding what to do. That is the scope.
Yes, and that is the point of it. The issue is filed and placed in the sprint the team is currently running. Urgent client work competes with planned work rather than waiting behind it.
It does. Hours booked against an issue are written as a work log. The record of what was spent sits with the work itself. Billing and reporting read from that rather than from somebody reconstructing the month.
One thing: how a client here is recognised over there. Jira tracks issues rather than people. You pick the reference that joins them — a field, a label, the reporter's email. Choose it once at the start and everything after that lines up.
Yes. A new issue, or a change to one, can start work on your side. The client hears that their report is being looked at, or that it is done. Nobody has to remember to go and tell them.
An hour, watching a lead arrive and a job get scheduled. Then you tell us where it would not fit your work.