Small business automation

Your business runs
while you don't.

We set up the system that answers your leads, follows up and books the work. Here are seven jobs it takes off your hands, step by step.

A missed call is a customer ringing the next name on the list.

You're on a job or on the road. The phone rings out. Whoever picks up next gets the work.

  1. What happened

    A call comes in and nobody answers

    You're with a customer, up a ladder or driving. The caller hangs up. Nobody knows they called.

  2. Straight away

    They get a message back

    "Sorry we missed you. What can we help with?" It goes by text or WhatsApp, whichever you choose, and reaches them while the phone is still in their hand.

    Automated
  3. On your list

    A call-back task for your team

    Name, number and the time they called, all in one place. Nobody has to remember.

    Automated
  4. If they reply

    The AI assistant answers and books

    It answers their questions and offers a time from your calendar. It works evenings and weekends too.

    AI-powered
  5. The outcome

    You see a booking, not a missed call

    "New booking: Sarah, Tuesday 2 pm." You didn't have to chase it.

Without the system

The call rings out. They try someone else. You never knew they called.

With the system

They get a reply straight away and a time to talk. Your team has their details.

An inquiry waits in the inbox. The customer doesn't wait with it.

Someone asks for a price at 7:40 pm. Every hour it sits, someone else can answer first.

  1. What happened

    Someone fills in the form on your website

    Name, number and what they need. They press send and wait.

  2. Straight away

    A reply by email, and by text or WhatsApp

    Whichever you choose, it uses their name and what they asked about. It reads like you wrote it, because you did.

    Automated
  3. Behind the scenes

    Their details go into the system

    Nobody types them in. The inquiry lands in the right place, ready for your team.

    Automated
  4. Next message

    A link to book a time

    They pick a slot that suits them. No phone tag.

    Automated
  5. The outcome

    A booking in your calendar

    Your phone shows the booking. They feel looked after, and nobody had to stop work to reply.

Without the system

The form waits until someone checks the inbox. By then the customer is talking to someone else.

With the system

They get a reply straight away and a link to book. Often they book before you've seen it.

The quote went out. Then nobody asked again.

It's never a decision to stop. It's a busy week, and the second message waits for a quiet one.

  1. What happened

    The quote is sent. No reply.

    They seemed keen. Now it's quiet. Waiting feels polite, and it's how quotes die.

  2. A few days later

    A short check-in goes out

    "Did you get a chance to look it over? Happy to answer any questions." Short, and no pressure.

    Automated
  3. Later on

    A second message with something useful

    An answer to the question people usually ask, or photos of a similar job. Not just "checking in".

    Automated
  4. If it's still quiet

    A call task for your team

    Someone gets a reminder to ring them. The quote and every message are right there.

    Handed to a person
  5. The outcome

    A yes, or a clear "not now"

    A reply stops the messages. A "not now" is noted, so you can ask again when it suits them.

Without the system

One follow-up, if someone remembers. Then the quote goes quiet.

With the system

The same follow-up every time, busy week or slow week, on a schedule set with you.

Happy customers mean to leave a review. Then they forget.

New customers read your reviews before they call. Asking every customer by hand is the job that slips first.

  1. What happened

    You mark the job as done

    One click in the system. Everything after this happens on its own.

    One click, then hands-free
  2. Soon after

    A thank-you with a review link

    A short message by text or WhatsApp, whichever you choose, thanks them and links straight to your Google review page. Every customer gets the same ask.

    Automated
  3. If something went wrong

    They can reply to you directly

    A reply to the message comes straight to you. You hear about a problem in time to fix it.

    Automated
  4. When reviews land

    A reply written for every review

    AI writes a reply to each new Google review, good or bad, in your tone. You check them first, or let them post.

    AI-powered
  5. The outcome

    More reviews, and every one answered

    Your rating shows the work you actually do. New customers see that before they call.

Without the system

Reviews come in when a customer happens to remember. Many never get a reply.

With the system

Every customer is asked. Every review gets an answer.

Someone just filled in your form. Your phone is already ringing.

Most inquiries get seen when someone next checks the inbox. This one rings you while the customer is still on your website.

  1. What happened

    A new inquiry comes in through your website

    Name, number and what they need. They press send.

  2. Straight away

    The system calls you

    Your phone rings. A short message says it's a new lead. Press 1 and you're put through to them.

    Automated
  3. At the same time

    They get a text or WhatsApp, whichever you choose

    "Thanks, John. We'll call you in a moment." They know someone is on it.

    Automated
  4. Behind the scenes

    The call and the details are saved

    Everything from the form is on their record. If you miss the call, the follow-up messages start on their own.

    Automated
  5. The outcome

    You're talking to them while they still care

    Nobody has to watch the inbox. The phone does the watching.

Without the system

Someone sees the email an hour later. By the time they call, the customer has moved on.

With the system

Your phone rings when they press send. You speak to them first.

A booking isn't the end of the job. It's where the work starts.

Confirm it, remind them, check in after, ask for a review. Each one is small. Together they're the part that slips.

  1. The booking

    They book online, any time

    They pick a time from your live calendar and confirm. No phone calls.

    They book themselves
  2. Straight away

    A confirmation by email, and by text or WhatsApp

    Date, time, where to be and anything they need to bring.

    Automated
  3. Before the visit

    A reminder goes out

    "See you tomorrow at 10 am. Reply here to change the time." Sent when it suits your business.

    Automated
  4. After the visit

    You mark the job as done

    One click starts everything after it. Nobody has to remember the next step.

    One click, then hands-free
  5. Soon after

    A check-in and a review link

    "How did it go?" with a link to your Google reviews. If something's wrong, they reply and you hear it first.

    Automated
  6. The outcome

    Ready for the next booking

    Where the work repeats, a rebooking message goes out when the next visit is due.

Without the system

Booked, then nothing. No reminder, no check-in, no review. Some forget to show up.

With the system

Confirmation, reminder, check-in and review request. Every customer, every time.

Your week has its own jobs done by hand. We build around those.

You know your business. We know what a system can take over. The work is the translation between the two.

  1. Where we start

    We talk to you and your team

    What breaks, who it lands on, what a normal week looks like. All of that comes before we build anything.

  2. Example

    Every new client set up the same way

    Welcome email, forms, intro call, chasing missing details. Set up once, then it runs for every new client.

    Automated
  3. Example

    Messages answered when nobody's watching

    Facebook, Instagram and WhatsApp messages get a reply and a question or two. Then they go to the right person.

    AI-powered
  4. The build

    Built around how you work

    Your steps, your words, your team. Not a template.

    Built for you
  5. The outcome

    Less typing, fewer things forgotten

    The repeat work runs in the background. Your team spends that time on customers.

Without the system

Everyone knows a job should be easier. It never gets fixed, because nobody has time to fix it.

With the system

The repeat work runs on its own. Your team does the work only people can do.

Tell us what you're doing by hand.

We'll tell you which of it can stop.

Book a demo